Finding the right plumber can be taxing and stressful on oneself. One of the hardest parts in the plumbing field is to have client’s trust that I can do my job well, and that I won’t over charge them while doing it. It hurts me to see that people in the plumbing profession have used and abused clients so much that there is no trust when it comes to changing a toilet, replacing a hot water tank, or even fixing taps. I know your time is valuable and I appreciate when you understand mine is too, but how do we move forward from this place where you feel hesitant to just let me do what I know and love.
I have been in your shoes before and I have yet to find a mechanic for my truck that I trust wholeheartedly, but let me tell you, if I could hire me, I would in a heart beat. As a customer, you have to do your do diligence in shopping for prices, questioning the value of materials installed, and making sure no time is wasted. I get it.
Reading reviews from Google, Yelp, Facebook, and other places will always give you an idea of the kind of business practices the plumbing companies provide. My personal favorite is looking at plumbing companies in the Edmonton area, which I used to work for, and how they are rated with the BBB. Did you know that the BBB doesn’t rank you based on your complaints? I found this out when I opened my company. In fact, a customer can file a dispute, and as long as the company replies to the dispute in a timely manner, nothing happens. Now the customer can continue to complain, but in the end no one wants to continue being negative for days, weeks or even months. But I find that it’s here where you can read between the lines of the complaints and replies, which are all posted on the BBB website, and come to fairly accurate conclusion of which companies are swindlers and which are above board plumbers just trying to keep you happy while making a buck.
Everywhere else I have looked, the rankings are skewed in the company’s favor. I don’t know how many times I’ve worked for a company and the customer flat out told me they didn’t want that plumbing company in their home again but I was only there to do warranty work so they’d allow it today. At the end of the call, the customer had a new outlook on the company because of the quality service they had just received. I would give them a few names of quality plumbers at that company and tell them to ask for them specifically and not to settle for anyone else coming to do repairs. The customers always appreciated that.
I have always found that keeping the customer happy is one of the easiest things to do as a plumber. Maybe it’s because of my extroverted personality, or maybe my skills from years in the plumbing trade, but leaving a customer happy will always outweigh any mechanical mistake the is made on the job. In the end we are all human and we all make mistakes. Mechanical fittings break, pipes leak, and you’ll never be perfect. Be humble in your approach to your job as a plumber, do your job well, be fair in pricing, and explain to the customer how the last guy is only human too.
This shouldn’t be a stressful experience for you and I can only hope to ease your burden by giving you the best possible plumbing products, and the highest quality workmanship with a smile on my face.