I was referred to Todd for a an issue where the water heating in my home suddenly stopped working. Even though this wasn’t during the middle of the winter or at a time that would be considered an “emergency” Todd showed urgency in inspecting my furnace immediately after I called him (after regular business hours), and he presented me with both options of repairing and replacing, the cost of each, pros and cons, longevity, etc. I really liked how he spent the time explaining all this stuff to me. His price was great too, and he really shopped around to find the best price on a replacement unit for me. I highly recommend him!